IT Support

Dar Al Salam Educational Co. WLL | Full time

Jleeb Al-Shuyoukh postal code, Kuwait | Posted on 05/28/2022

Responsibilities:

1. Provide user training to all staff on SharePoint and VAM as per a planned schedule.
2. Research on new possibilities in SharePoint and VAM and suggest relevant measures to implement based on best practices.
3. Documentation on various aspects (reference manuals for staff, training materials for staff, etc.) in SharePoint.
4. Validate and ensure accuracy of relevant data in SharePoint through random checks and implementation of relevant controls.
5. Check and ensure that the automated process in SharePoint meets the expectations of the end users.
6. Research possibilities of automating various tasks in the organization and update management accordingly.
7. Interact with various vendors to understand new ERP systems and conduct a comparative study.
8. Engage with SharePoint and ERP vendors to ensure smooth functioning of systems implemented in the organization.
9. Analyze functional domain requirements and identify gaps in the current ERP application and SharePoint.
10. Create Software Requirement Specification documents for ERP systems and SharePoint.
11. Resolve issues raised by users regarding SharePoint.
12. Maintenance, installation, and configuration of ERP Application and SharePoint.
13. Integration of different functional areas in ERP and SharePoint.
14. Coordinate application testing, user acceptance testing, and deployment of solutions for any deviations in the ERP Application.
15. Plan and organize refresher training for all staff on ERP and SharePoint.
16. Prepare meeting minutes and share them with the concerned team members.
17. Implement ERP and SharePoint and ensure smooth transition to end users.
18. Devise technical solutions and create technical plans for identified problems related to ERP and SharePoint.
19. Adjust timelines of existing projects if a new project is undertaken, after approval from management.

Department Goals:

1. Planning, operational control, and management of School ERP System and SharePoint including maintenance of database backups.
2. Training of end users.
3. Database management.
4. Troubleshoot issues in ERP and SharePoint in a timely manner.
5. Accurate record management.

Individual Goals:

1. Successful and flawless implementation of SharePoint and ERP Systems in the organization.
2. Planning, organizing, scheduling, and implementation of various tasks handled.
3. Know and apply ERP standards, policies, and procedures within the school.
4. Timely completion of assigned projects.
5. Liaise with management on various tasks assigned and submit relevant reports.
6. Maintain a high standard of decorum and work perfection.