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Service Assurance Associate Engineer
4 weeks ago
stc Kuwait is actively recruiting for the role of Service Assurance Associate Engineer. In this role, you will be responsible for conducting IREG testing for new roaming partners and roaming test validation (TADIG.) (voice, GPRS, prepaid, 3G, LTE, VoLTE, 5G NSA, 5G SA).
Roles And Responsibilities
In this role, you are responsibilities include, but are not limited to:
- Conducting IREG testing for new roaming partners and roaming test validation (TADIG.) (voice, GPRS, prepaid, 3G, LTE, VoLTE, 5G NSA, 5G SA)
- Supporting roaming UAT testing and working on solving any problems during the UAT testing.
- Coordinating the internal and external testing (departments and external roaming partners, respectively).
- Validating test books for new services or existing services.
- Building roaming operational KPIs and aligning with roaming commercial team.
- Generating regular reports for the Service Assurance Manager, Roaming & Interconnect Services that summarize and forecast business activities of the Operations Roaming section.
- Coordinating with Commercial Roaming, Marketing, Customer Care, Technical, and Finance teams regarding new roaming products and services.
- Coordinating with stc sectors and departments and effectively respond to customer requests for any internal queries in order to ensure smooth processing of all roaming operations transactions.
- Managing SIM inventory and perform SIM card audits annually.
- Testing and coordinating international SMS traffic including testing and reporting.
- Bachelor's degree in engineering
- Fluent English and Arabic skills
Kuwait-stc Head Office
Job
Engineer
Organization
80 CEO Office
Schedule
Regular
Shift
Standard
Job Type
Full-time
Job Level
Day Job
Job Posting
Apr 30, 2025, 4:12:30 AM
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