Manager, Social Media

2 weeks ago

Kuwait City, Al Asimah Ooredoo Qatar Full time

Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA), and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology, and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Purpose

Assist management with researching and delivering social media campaigns, designed, in the creation and execution of social media campaigns, with the goal of increasing sales and revenue for Ooredoo Telecom and enhancing the company's image on social media platforms.

Key Accountabilities & Responsibilities
  • Manage Social Media Team
  • Manage social media agency and ensure top-level performance
  • Develop and execute social media plans, marketing campaigns, and tactics
  • Review performance of available online social media services
  • Work closely with agencies and IT for articles, blogs, influencers, and all social media channels
  • Liaise and build relationships with stakeholders (customers, suppliers, colleagues)
  • Generate ideas for marketing campaigns
  • Maintain and build relationships with the media
  • Monitor and engage social networks
  • Create and participate in online communities
  • Manage agencies regarding campaign execution
  • Ensure consistency and conformity within corporate standards, budgets, and timelines
  • Recommend updates and enhancements to online services based on customer feedback and industry developments
  • Support tasks that help achieve strategic business objectives
  • Build a highly engaged online community through listening, insights, customer service, content marketing, and campaigns
  • Create reports on social media performance, brand perception, and development areas
  • Ensure online communication aligns with strategic objectives and market position
  • Assist in creating communication plans for social media campaigns
  • Enhance Ooredoo's brand through social media communication
  • Monitor social media channels daily for inquiries & feedback
  • Coordinate with departments for updates (Sales, Marketing, IT, Customer Care)
  • Support creation of multimedia content for social media
  • Respond appropriately to social media inquiries
  • Capture sales leads to generate revenue
  • Stay informed of industry developments and innovations
  • Perform other duties as assigned by management
Qualifications

Bachelor's degree in Mass Communication, Marketing, Media, Advertising, or related field, with registration in a recognized professional institute

Requirements
  • 5-6 years of relevant experience in Interactive Marketing within telecommunications
  • Genuine passion for Social Media
  • Active profiles on main online social channels
  • Proficiency in MS Office (Excel, Word, etc.)
  • Excellent command of Arabic and English (written and verbal)
  • Creative flair and presentation skills
  • Ability to operate in a multicultural environment with sensitivity
  • Strong follow-up skills across multiple channels
  • Strong analytical skills
  • Excellent interpersonal and communication skills
Note

You will be required to attach the following:

#J-18808-Ljbffr

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