Audio Visual Support Technician Sr
7 days ago
This position is physically located in Kuwait in support of LOGCAP. Under the general guidance of the Audio Visual Manager, the Senior Audio Visual Support Technician will ensure Video Teleconferencing Technicians perform complex troubleshooting and computer system restoration on USG unique conferencing and communications equipment. The technician is responsible for operating complex secure transmission equipment, managing classified materials, and deploying and maintaining audio, video, and lighting systems. They will serve as the primary point of contact for user support issues related to the AV section.
ResponsibilitiesThis description is subject to change to meet program or company needs.
- Oversee all VTC operational and administrative requirements, including participation in audits.
- Provide diagnostics and corrective actions on large-scale voice/video teleconferencing systems, including secure switches.
- Operate and support VTC equipment for briefings, presentations, and sessions.
- Handle encryption materials for classified VTC sessions.
- Manage property accountability for Vectrus assets.
- Provide IT support for conference room briefings and presentations, 7 days a week.
- Train users on VTC equipment operation, including call initiation and answering.
- Support scheduled and unscheduled maintenance of VTC and related equipment, maintaining manuals and wiring diagrams.
- Possess working knowledge of IP and ISDN-based VTC systems and troubleshooting protocols.
- Assist with physical cable installations for equipment.
- Ensure all AV systems comply with security regulations.
- Design, install, and program audio/video systems.
- Maintain installed AV systems and facilities.
- Provide live event services, including setup and operation of audio, video, and lighting systems.
- Maintain the ability to deploy two event audio systems simultaneously.
- Manage event and installation schedules, resolving conflicts as needed.
- Perform other duties as required.
- High School Diploma; military or civilian telecommunications, electronics, or technical control training preferred.
- One year of related experience may substitute for education.
- Meet AR 25-2 requirements for NIPRNET access.
- Strong knowledge of military and government telecommunications and electronics principles.
- Ability to obtain a Kuwait driver's license with heavy vehicle endorsement.
- Customer service training required.
- Possess or able to obtain a host nation driver's license with heavy vehicle endorsement.
- Preferred certifications: Infocom CTS, CTS-I, CTS-D, Extron AV Associate, AMX, ACE-D, ACE-I, ACE-P.
- Must have a valid Secret Clearance.
- 1-3 years' experience with VTC suites and PA systems.
- Skills include AV system design, installation, programming, live audio/video mixing, calibration, and troubleshooting.
- Excellent technical, organizational, and communication skills; ability to work under pressure and as part of a team.
- Working in extreme weather conditions and harsh environments, including exposure to high temperatures and physical hazards.
- Physical requirements include light work, with potential for heavy lifting and prolonged standing or sitting, and use of PPE.
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