Telecommunication Technician Lead

This position will be physically located in Kuwait in support of LOGCAP.

Under supervision of the Telecommunication Projects Supervisor and/or Communications O&M Supervisor, the Telecommunications Technician Lead will direct the work of others and ensure tasks are completed per industry standards and within company policies. The Lead will design, install, troubleshoot, and maintain company telecommunication systems and adjunct equipment. Must demonstrate a clear understanding of the concepts and procedures associated with best practices in the telecommunication field and provide training on telecommunication equipment and systems.

This position description is subject to change at any time as needed to meet the requirements of the program or company.

1. Provide supervision for the junior telecom technicians and give guidance while working in the field.
2. Ensure all team members are aware of their responsibilities and that they provide communications support to the COR and local customer.
3. Oversee the daily operations of work assignments for the Outside Plant / Inside Plant personnel.
4. Resolve or troubleshoot problems/issues which may occur with any type of installation.
5. Able to use a variety of test equipment to isolate, identify, analyze equipment trouble, and take appropriate maintenance action.
6. Respond to emergency service requests affecting all communication systems.
7. Able to understand flow charts, equipment manuals, and technical documentation.
8. Must possess excellent customer service skills.
9. Ensure all safety rules and regulations are followed by the team.
10. Perform other duties and assignments as required.

Education/Certifications: One year of related experience may be substituted for one year of education, if a degree is required.

• High School Diploma or Equivalent
• Must be a U.S. Citizen
• Must be able to obtain and maintain valid Secret Clearance
• A valid driver's license and the ability to obtain a U.S. Government Motor Vehicle Operator's License and host nation Driver's License are required.
• A valid driver's license and the ability to obtain a U.S. Government Motor Vehicle Operator's License and Kuwait Heavy Duty Driver's License.

Experience:

• 3-5 Years experience as a Telecommunications Technician, installing, troubleshooting, repair, splicing, terminating, and conducting site surveys
• 3-5 years' experience in the use of power tools and various test equipment
• 3-5 years' experience reading communications drawings/diagrams

Skills:

• Must possess a professional demeanor; work effectively with all levels of employees, including top, middle, and other supervisory levels of military and civilian management; customer service training; ability to exercise discretion and good judgment; collaborative work style that fosters cooperation and teamwork; ability to work independently with little or no supervision; high-level organizational and planning skills; effective communication skills, both orally and written.
• Advanced computer skills in Word, Excel, PowerPoint, and Outlook.
• Ability to analyze and solve complex telecom issues/problems.
• Understanding of communication installation processes.
• Good listening, verbal, and written presentation skills.
• Effective communication of technical information in English, both written and oral.

Supervisory Responsibilities: Leads a team of approximately 8-15 personnel.

Working Conditions:

• Capable of working in extreme weather conditions exceeding 120°F.
• Indoor and outdoor environments with harsh conditions, including hot, dry desert climates.
• May include industrial production environment conditions.

Physical Requirements:

• Light work exerting up to 20 pounds of force occasionally, and/or up to 10 pounds frequently or constantly.
• May require heavy lifting, stooping, climbing, prolonged standing/sitting, and exposure to physical, chemical, or biological agents.
• Use of PPE is required in some situations.
• Must comply with all safety regulations and policies.