Senior Visual Commercial

The Senior Visual Commercial is responsible for supporting the section commercial activities and replacing the department manager when needed, to ensure the highest standards of product display, and customer service are achieved and maintained.

RESPONSIBILITIES

- Solve customer complaints in a timely manner, suggest solutions or/and escalate them as appropriate.

- Ensure that activities are carried out in the most efficient manner including - processing orders and addressing any items blocking the workflow.

- Organize various commercial activities while aligning with departmental managers in ensuring adequate manpower.

- Control and monitor the section sales budget such as - driving sales, generating reports, proposing action plans, and executing all merchandising tasks (changing mannequin, prices, posters, pictures).

- Greet customers and ensures that they are served by shop staff in a timely manner and in compliance with quality and customer service standards.

- Assist in handling the placement of products to ensure effective stock management and availability of products.

- Communicate sales plans and targets to the shop/department team, monitor performance on an ongoing basis, and suggest corrective actions when needed.

- Provide team members with the necessary support such as training and development to maximize sales.

Desired Candidate Profile

LANGUAGE & TECHNICAL SKILLS

- Fluency in English.

Technical Skills

- Proficiency in MS Office.

Specific Expertise

- Proficiency in shop/stock management tools.

EDUCATION

Bachelor's degree in a related field.

EXPERIENCE

Zero to two years of experience in Retail, or a similar role.

BEHAVIORAL COMPETENCIES

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.

Business Insight

Applies knowledge of business and the marketplace to advance the organization's goals. For example, understands the main business fundamentals. Tries to learn the organization's key drivers, industry developments, and trends; seeks guidance to understand choices.

Plans and Aligns

Plans and prioritizes work to meet commitments aligned with organizational goals. For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others. Makes skillful use of resources and support to deliver efficient, high-quality work.

Interpersonal Savvy

Relates openly and comfortably with diverse groups of people. For example, grasps others' more obvious social cues and responds appropriately; shows tact and sensitivity in difficult interpersonal situations. Maintains productive relationships with a wide variety of people and from a range of backgrounds.

Nimble Learning

Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, shows a clear desire to learn and questions others to gain new knowledge. Deals appropriately with first-time or unusual problems; seeks relevant guidance and support. Learns from mistakes.

Company Industry

• Retail

Department / Functional Area

• Administration

Keywords

• Senior Visual Commercial

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