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BMC Helix Innovation Studio Developer
1 month ago
5 days ago Be among the first 25 applicants
Direct message the job poster from United Business Group General Trading & Contracting Co WLL
HR Professional | Experience in End-to-End HR Operations | Expertise in Recruitment & Employee EngagementCompany Description
United Business Group General Trading & Contracting Co WLL is a leader in IT Infrastructure Management and Technical Support Services in Kuwait. The company leverages its expertise and current technology assets to provide cost-effective IT solutions to meet the ever-changing demands of its customers.
Role Description
We are seeking a skilled BMC Helix Innovation Studio Developer to design, develop, and deploy custom applications and workflows within the BMC Helix platform. The role involves leveraging BMC Helix Innovation Studio's low-code environment to automate IT service desk processes, enhance service delivery, and integrate with enterprise systems. The ideal candidate will have hands-on experience in building scalable ITSM solutions, a strong understanding of ITIL frameworks, and a passion for driving digital transformation.
Key Responsibilities:
Application Development: Design and develop custom applications, forms, and workflows using BMC Helix Innovation Studio's low-code platform to support IT service desk, incident management, change management, and asset management processes.
Process Automation: Create automated workflows, rules, and integrations to streamline ITSM processes, reduce manual effort, and improve service efficiency.
System Integration: Integrate BMC Helix with enterprise systems (e.g., ERP, CRM, Active Directory) using REST APIs, web services, and connectors to ensure seamless data flow.
Customization and Configuration: Configure and customize BMC Helix components, including service catalogs, SLAs, and dashboards, to meet business requirements.
Troubleshooting and Support: Debug and resolve issues in custom applications, workflows, and integrations, ensuring high availability and performance of ITSM solutions.
Collaboration: Work with ITSM administrators, business analysts, and stakeholders to gather requirements, design solutions, and deliver user-centric applications.
Documentation and Training: Document technical designs, configurations, and processes; provide training to end-users and support teams on new applications.
Best Practices: Adhere to ITIL best practices, security standards (e.g., ISO 27001), and BMC Helix development guidelines to ensure compliance and scalability.
Continuous Improvement: Stay updated on BMC Helix Innovation Studio updates and recommend enhancements to optimize ITSM capabilities.
Qualifications:
Equivalent professional experience in ITSM development may be considered.
Experience:
???? 3+ years of hands-on experience developing applications in BMC Helix Innovation Studio or BMC Remedy AR System.
???? Proven track record of building custom ITSM applications, workflows, or integrations in an enterprise environment.
???? Experience with ITIL-based processes (e.g., Incident, Problem, Change Management) and service desk operations.
???? Familiarity with integrating BMC Helix with third-party systems using APIs, web services, or connectors.
???? Prior experience in a regulated industry (BFSI) with compliance requirements (e.g., ISO 27001, GDPR).
Technical Skills:
Proficiency in BMC Helix Innovation Studio's low-code development environment, including forms, workflows, rules, and connectors.
Strong knowledge of BMC Helix architecture, data models, and components (e.g., Digital Service, Smart IT).
Experience with REST APIs, SOAP, JSON, and web services for system integrations.
Understanding of database concepts (e.g., SQL, Oracle) for data manipulation and reporting.
Soft Skills:
Excellent problem-solving and analytical skills to address complex ITSM challenges.
Strong communication skills to collaborate with technical and non-technical stakeholders.
Ability to work independently and in a team, managing multiple priorities in a fast-paced environment.
Detail-oriented with a focus on delivering high-quality, scalable solutions.
Certifications:
ITIL Foundation or higher certification.
Experience with BMC Helix Digital Workplace, Cognitive Service Management, or AI-driven automation.
Knowledge of DevOps practices and tools (e.g., Jenkins, Git) for continuous integration and deployment.
Familiarity with agile methodologies (e.g., Scrum) for project delivery.
Exposure to other ITSM platforms (e.g., ServiceNow, Jira Service Management) for comparative insights.
Take your career to the next level with us
How to Apply:
If you are a motivated and experienced BMC Helix Innovation Studio Developer looking for a new challenge, please submit your resume and cover letter to recruitment@ubgkw.com.
We look forward to hearing from you.
Seniority level- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionEngineering and Information Technology
- IndustriesIT Services and IT Consulting
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