Clinical Sales Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function: MedTech Sales

Job Sub Function: Clinical Sales – Surgeons (Commission)

Job Category: Business Enablement/Support

All Job Posting Locations: Kuwait City, Kuwait

Job Description:

Johnson & Johnson

We are recruiting for Clinical Sales Specialist to be located in Kuwait.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of Our Credo. It's a culture that celebrates diversity and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities.

Summary of the Job:

• The main task of a Clinical Sales Specialist in Biosense Webster is to provide clinical support for heart arrhythmia cases across Kuwait in addition to having dedicated accounts with a target business plan (commission based).

Duties & Responsibilities:

• Achieve sales and profit targets.
• Maintain proper collaboration with all company team members to ensure that implementation of all field operations is properly conducted for customers' benefits.
• Organize effective and professional meetings with targeted customers.
• Outdoor field sales through cold calling using AIDINC to sell our products range to potential corporate clients.
• Generate leads; handle all customer queries including giving quotations and sales follow-up to achieve the business plan.
• Maintain good customer relations and coordination.
• Provide prompt and accurate information about the products as well as ensuring that the stock is available, and the product consumption is optimal.
• Provide relevant information on the products to the customer including in-service, case support, and discussing patient cases with the doctors.
• Perform 3D mapping cases following company products instructions for use (IFU) and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
• Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service training.
• Respond daily to requests by email and voicemail from customers, practitioners, and partners.
• Perform administrative work, including leading account documentation, compliance training requirements, expense reporting, and Company system input.
• Ensure personal and Company compliance with all Local Country and Company regulations, policies, and procedures.
• Drive teamwork and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. SM, CSS, CSL, and BUM), as well as the support team and other partners.
• Provide experienced clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI's systems and catheter equipment (e.g., The CARTO System and associated software modules) during case procedures within an assigned geography.
• Improve customer case support capability through accurate planning and scheduling techniques.
• Engage in diagnostic dialogue with multiple internal and external business partners and formulate solutions based on dialogue and input gained during sessions.

Main Performance Measures (Performance Goals):

• Heart arrhythmia cases clinical support.
• Deliver business plan and NPIs target and drive business growth aligned with BU Strategy.
• Initiate and develop patient awareness activities in the assigned region.

Experience Required:

• Education: Bachelor degree in Biomedical Engineering is preferred.
• Years of Experience: 1 to 4 years of experience in the Electrophysiology field.
• Relevant experience with Cardiac Navigation Systems.
• Strong interpersonal relationship skills.
• Proven ability to effectively manage (directly or indirectly) relationships with Sales, areas of support, and/or Marketing Organization.
• Experience of working in a multi-cultural environment.
• Ability to work in cross-functional teams and across a matrix organization.
• Fluent in English, both verbal and written.
• Flexible and willing to travel frequently.
• Language: English.
• Location: Kuwait.

Leadership Behaviors Required:

• LIVE OUR CREDO: Puts the needs of Our Credo stakeholders first, pursues the highest standards of quality, safety, compliance & ethics, and ensures everyday actions contribute to Our Purpose.
• CONNECT: Builds internal and external relationships based on respect, collaborates openly across boundaries, and acts as a team player.
• SHAPE: Inspires and contributes ideas that challenge thinking, demonstrates resilience and agility to drive and adapt to change.
• GROW: Develops self and others to reach their goals, engages in open & honest conversations, and drives performance by managing energy and taking ownership for outcomes.