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Client Advisor

4 weeks ago

Kuwait City, Al Asimah LVMH Group Full time

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.

As Client Advisor, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals.

Job responsibilities

Your role will be:

  • Achieve individual and store objectives.
  • Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
  • Engage with all clients and develop long lasting relationships.
  • Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
  • Master and transmit our brand history and heritage.
  • Highlight our product categories through your product knowledge and storytelling.
  • Develop and grow your client book, updating client information on the relevant company tools.
  • Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
  • Actively participate in visual merchandising in accordance with LOEWE's visual standards.
  • Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
  • Support with inventory management and ad hoc back of house tasks.
  • Follow the company's policies and procedures including LOEWE's standards in terms of grooming and behavior.
Profile

What is important for the role:

  • Proven experience in achieving individual goals and contributing to team results.
  • Experience within a similar customer centric role.
  • Deep interest in Fashion, Art, and Culture.
  • Be naturally inclusive and open minded.
  • Confident, service orientated, adaptable and empathetic in style and approach.
  • Effective communication skills with the sensitivities to build and maintain a client portfolio.
  • Results driven with a commercial mindset without compromising on the Team Player attitude.
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