CRM Consultant

1 week ago

Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

As part of our client's nationalization initiative, we are inviting local nationals with a passion for the automotive industry to apply for the role of CRM Consultant. This position is ideal for individuals who are customer-focused, organized, and capable of managing the end-to-end customer experience across all communication channels.

Key Responsibilities:

  • Maintain regular engagement with customers to ensure satisfaction and long-term loyalty
  • Communicate courteously via phone, email, social media, or in person as needed
  • Follow up on key customer milestones, including occasions, promotions, and company events
  • Address and resolve customer complaints in line with company policies, escalating when necessary
  • Accurately manage and update customer information within internal CRM systems
  • Understand customer needs to identify cross-selling, up-selling, and referral opportunities
  • Qualify and refer web leads to the Sales team for further action
  • Conduct customer satisfaction surveys and collect insights to enhance service delivery
  • Collaborate with internal teams to meet KPIs and prepare regular reports (e.g., SSS, PDSS, lead conversion rates)
  • Stay up to date with internal procedures, service standards, and customer service best practices

Requirements:

  • Bachelor's degree or Diploma
  • Bilingual in English and Arabic
  • Excellent communication and relationship management skills
  • Proficiency in CRM platforms and reporting tools
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