
Technical System Administrator
4 weeks ago
We are seeking a technical system administrator & tech support to manage our core system, dashboards, and mobile app settings while providing technical support for third-party tools and ensuring the quality of our platform.
This role is critical in maintaining operational efficiency, assisting internal teams, and improving our technology ecosystem.
Key Responsibilities- System Administration:
Manage and configure Riders' dashboards, admin panels, and mobile app settings.
Set up and maintain system roles, permissions, and access controls for internal users.
Oversee vendor integrations and manage offers, promotions, and system-wide settings.
Monitor system performance and security, ensuring smooth operations. - Technical Support:
Set up and manage third-party tools and services such as Google Workspace, Microsoft Office, AWS, Atlassian, Asana, and other SaaS platforms used internally.
Troubleshoot and resolve technical issues faced by employees related to system access, integrations, and configurations.
Work closely with external vendors and service providers for technical implementations and issue resolution. - Quality Assurance & Testing:
Collaborate with developers and project managers to test and evaluate the Riders platform, including dashboards and mobile apps.
Identify bugs, performance issues, and usability concerns, ensuring a seamless user experience.
Conduct routine testing and provide feedback for system improvements.
Maintain documentation for test cases, system configurations, and troubleshooting guides.
- Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience).
- Proven experience in system administration, IT support, or technical operations.
- Familiarity with SaaS tools (Google Workspace, Microsoft Office, AWS, Atlassian, Asana, etc.).
- Experience managing admin dashboards, roles, permissions, and system configurations.
- Strong problem-solving skills with a proactive approach to issue resolution.
- Basic knowledge of APIs, system integrations, and database management is a plus.
- Experience with quality assurance testing and bug tracking tools is an advantage.
- Ability to work collaboratively with developers, project managers, and cross-functional teams.
- Good English language skills (spoken and written) are required.
- Must be based in Kuwait.
Job Type: Full-time
Pay: KD300.000 - KD400.000 per month
Interested candidates can send their CV through WhatsApp: +965 66317641
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