Customer Service Specialist

2 weeks ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

THAKI Automation Solutions is a leading smart Automation Solutions and electro-mechanical service provider in the GCC, based in Kuwait. We are a government-approved and licensed contractor offering cutting-edge solutions and consulting services to large corporations and governmental institutions. Our value proposition includes providing businesses with all-in-one automation solutions aimed at improving ESG impact for a sustainable future. We specialize in custom building management systems that cater to unique project requirements, ensuring high levels of automation and efficiency.

Role Description

This is a full-time on-site role for a Customer Service Specialist, based in the Kuwait City Metropolitan Area. The Customer Service Specialist will be responsible for handling customer inquiries, providing support via phone and email, resolving customer issues, and ensuring overall customer satisfaction. The role will involve managing and improving customer experience, maintaining proper phone etiquette, and contributing to a customer-centric environment.

Qualifications
  • Customer Support and Customer Service skills
  • Customer Satisfaction and Customer Experience skills
  • Proficient in Phone Etiquette
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and manage multiple tasks
  • Experience in automation solutions or related industry is a plus
  • Bachelor's degree or relevant experience in a related field
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