Head of Operations
6 days ago
Job Summary: The Head of Operations will be responsible for establishing, leading, and optimizing all operational processes and procedures within the company. This pivotal role requires extensive experience in managing high-volume trade operations and a comprehensive understanding of the investment industry, particularly within stock exchanges such as the Kuwait Stock Exchange. The ideal candidate will possess a strong background in financial operations, including transaction processing (transfers, withdrawals, deposits, currency exchange), client account management, and compliance. Additionally, a solid grasp of technology is essential to effectively collaborate with internal and external tech teams on system integrations, requirement gathering, and reviewing technical submissions.
Key Responsibilities:
- Process Development and Implementation:
- Design, document, and implement comprehensive operational processes and procedures to ensure efficiency, accuracy, and compliance across all functions.
- Continuously assess and refine operations workflows to enhance productivity and mitigate risks.
- Transaction Management:
- Oversee all aspects of transaction processing, including trade executions, fund transfers, withdrawals, deposits, and currency exchanges, ensuring timely and accurate completion.
- Develop and enforce controls to monitor transaction activities and promptly address any discrepancies.
- Client Account Management:
- Establish procedures for client onboarding, information updates, and account maintenance, ensuring a seamless and secure client experience.
- Collaborate with compliance to ensure adherence to regulatory requirements and internal policies.
- Technology Collaboration:
- Work closely with internal and external technology teams to define system requirements, oversee integrations, and review technical deliverables.
- Leverage technology to automate processes, enhance data accuracy, and improve overall operational efficiency.
- Risk Management and Compliance:
- Identify operational risks and implement mitigation strategies to safeguard the company's assets and reputation.
- Ensure all operations comply with relevant regulations, industry standards, and internal policies.
- Team Leadership and Development:
- Build and lead a high-performing operations team, providing guidance, training, and performance evaluations.
- Foster a culture of continuous improvement, collaboration, and accountability within the team.
- Stakeholder Communication:
- Serve as the primary liaison between operations and other departments, facilitating effective communication and collaboration.
- Provide regular reports and insights to senior management on operational performance, challenges, and opportunities.
Skills:
- Requirement open for all nationals.
- Bachelor's degree in Finance, Business Administration, or a related field.
- Master's degree or relevant certifications (e.g., CFA, FRM) is a plus.
- Minimum of 8-10 years of experience in operations management within the investment or financial services industry, with a focus on high-volume trade environments.
- In-depth understanding of investment products, trading platforms, and stock exchange operations, particularly within the Kuwait Stock Exchange.
- Familiarity with regulatory requirements and compliance standards in the financial services sector.
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