Adpe Technician Ii

Proactively manages the service desk operations and supervises the ADPE Technicians I in the performance of their duties. Provides professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoots and resolves network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configures local PC connections to network printers. Performs custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required. Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer. Trains ADPE technicians on how to baseline systems and troubleshoot computers on the network. Performs other Service Desk functions as required.

This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program

You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.

Responsibilities

+ Proactively oversees and manages the ADPE operations and staff.

+ Acts as an escalation point where difficult or controversial calls are received.

+ Provides senior level technical support to the ADPE staff, IMOs and customers; in addition to having the technical ability to accurately determine call routing for remedy incidents that cannot be immediately resolved in ADPE.

+ Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.

+ Installs and configures network printers.

+ Responsible for both classified and unclassified computer system stability through the use of DOD approved, Government-furnished operating systems and software.

+ Joins client computers to Microsoft Active Directory domains.

+ Configures Microsoft Outlook and manages personal folders in all versions of Outlook.

+ Installs, configures, and maintains security software on military computer systems.

+ Repairs and maintains desktop and laptop hardware.

+ The work environment will be 95% indoors and 5% outdoors.

+ Performs other duties as assigned.

Qualifications

+ Qualifications:

+ Education / Certifications: One-year related experience may be substituted for one year of education if degree is required.

+ High School diploma or GED required.

+ Bachelor's Degree in IT or related field preferred

+ This position requires candidates to adhere to DoD 8570.01. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows:

+ IAT Level: IAT I

+ BASELINE:

+ Cisco: CCNA Security

+ Cisco: CCNP Security

+ CompTIA: A+ ce

+ CompTIA: CASP+ ce: Advanced Security Practitioner

+ CompTIA: CySA+ ce: Cybersecurity Analyst

+ CompTIA: Network+ ce

+ CompTIA: Security+ ce

+ GIAC: GCED: Certified Enterprise Defender

+ GIAC: GCIH: Certified Incident Handler: Certified Incident Handler

+ GIAC: GICSP: Industrial Cyber Security Professional

+ GIAC: GSEC: Security Essentials

+ ISACA: CISA: Certified Information Systems Auditor

+ ISC2: CISSP (or Associate): Certified Information Systems Security Professional

+ ISC2: SSCP: Systems Security Certified Practitioner

+ COMPUTING ENVIRONMENT (CE):

+ CompTIA: Server

+ + Microsoft: 365 Certified: Modern Desktop Administrator Associate

+ Microsoft: MCSA: Windows 10

+ Microsoft: MCSA: Windows Server 2012

+ Microsoft: MCSA: Windows Server 2016

+ Microsoft: MCSE: Cloud Platform and Infrastructure

+ Microsoft: MCSE: Enterprise Devices and Apps

+ Microsoft: MCSE: Private Cloud 2012

+ Microsoft: MCSE: Server Infrastructure 2012

+ Microsoft: MCT: Certified IT Professional

+ Microsoft: MCT: Certified Systems Administrator

+ Microsoft: 365 Certified: Enterprise Administrator Expert

+ Microsoft: 365 Certified: Messaging Administrator Associate

+ Microsoft: 365 Certified: Modern Desktop Administrator Associate

+ Microsoft: 365 Certified: Security Administrator Associate

+ Microsoft: Certified: Azure Administrator Associate

+ Microsoft: Certified: Azure Database Administrator Associate

+ Microsoft: Certified: Azure Security Engineer Associate

+ Microsoft: Certified: Azure Solutions Architect Expert

+ Microsoft: Certified: Identity and Access Administrator Associate

+ Microsoft: Certified: Information Protection Administrator Associate

+ Microsoft: Certified: Security Operations Analyst Associate

+ Microsoft: MCSA: SQL 2016 Database Admin

+ Microsoft: MCSA: SQL 2016 Database BI Development

+ Microsoft: MCSA: SQL 2016 Database Dev

+ Microsoft: MCSE: Core Infrastructure

+ Microsoft: MCSE: Database Management and Analytics

+ Microsoft: MCSE: Productivity Solutions Expert

+ Microsoft: MD-100: Windows Client

+ Microsoft: MTA: Microsoft Technology Associate

+ Microsoft: MTA: Windows Server Administration Fundamental

+ Experience:

+ Requires six (6) years of experience relating to automation equipment repair.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.