City Manager Logistics

1 month ago


Kuwait City Talabat Full time
The City Manager will be managing the overall logistics of multiple cities across the country, leading on-demand delivery operations and maintaining excellent customer experience 24/7. This role will be taking ownership of staffing, service levels, and communication with stakeholders, as well as monitoring, measuring and improving compliance and performance of riders/partners. What\'s On Your Plate?
  • Oversee all daily logistics-related operations
  • Direct, optimize, and coordinate full order cycle
  • Lead communication with external suppliers
  • Supervise and coach multiple rider managers and rider trainers
  • Oversee and ensure restaurant onboarding and training
  • Set up SOPs, policies, and tools for safety/compliance of riders and partners
  • Help with the coordination of marketing campaigns and activities across all brand entities
  • Coordinate with country logistics head on operational zone setup and special projects
  • Responsible for the country\'s rider experience and satisfaction score
  • Provide weekly updates to country management on projects and performance progress What Did We Order?
    • Bachelor\'s Degree, MBA is a plus
    • 5-8 years of experience in food/grocery tech industry is highly preferred
    • Extensive experience in Data Analytics
    • Strong communication skills, both written and verbal - fluency in Arabic and English is required
    • People management skills: Experience in managing a bigger group of people
    • Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams
    • Ability to analyze data and derive insights from comprehensive data reports
    • Ability to deal with ambiguity, work under pressure, and handle stress '


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