Guest Services Assistant

About Jumeirah & the Hotel: 

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Messilah Beach is uniquely located in a secluded area with easy access to Kuwait's Central Business District, airport, and major Kuwait attractions. The resort features 316 rooms and suites, 79 residential suites, and 10 villas, totalling 405 units. The beachfront hotel features an impressive array of exceptional dining destinations, including the Garden Café all-day dining restaurant, Pepper Steakhouse, Olio Trattoria Italiana, Mint Café, and The Lobby Lounge for a relaxing afternoon tea.

Setting new standards for holistic relaxation and luxurious comfort, the award-winning Talise Spa at Jumeirah Messilah Beach features a stunning Himalayan Salt Room, the first of its kind in the Middle East, built with pure crystal salt in its natural state. The spa also comprises dedicated ladies' and men's areas with an extensive range of treatment rooms, including two private suites.

Superior conference and banqueting facilities mark Jumeirah Messilah Beach as the perfect venue for meetings and events.

About the Job:

An opportunity has arisen for a Guest Service Assistant to join Talise Spa in Jumeirah Messilah Beach. The main duties and responsibilities of this role are:

• Provide courteous and professional service at all times by welcoming guests, explaining, and promoting available facilities and services.
• Handle all telephone communication promptly, ensuring calls are answered within three rings using proper etiquette, and accurately manage guest messages and requests.
• Schedule spa service reservations, coordinate staff to ensure timely service, and direct guests to appropriate areas for their treatments.
• Assist with administrative tasks such as filing and inventory, support daily operations, and ensure smooth opening and closing procedures.
• Report any issues or guest complaints through logbooks or staff meetings and stay informed about all current spa and hotel promotions.
• Maintain a professional appearance by reporting to duty on time in the correct uniform, practicing good hygiene, and attending training and internal meetings.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Should have 1 year minimum experience in the same role.
• Able to handle multiple tasks.
• Previous experience working within guest service
• Previous experience within a spa environment
• Knowledge of treatments

About the Benefits:

We offer an attractive tax-free salary, paid in dinar (KWD), the local currency of Kuwait. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, 30 days of annual leave, flights home, live-out and transportation allowances, life insurance, an Incentive Management Scheme, and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.