Waiter / Waitress

Waiter / Waitress

We are a people-powered business. So, we're looking for a Waiter/Waitress who understands that great service begins with genuine hospitality. Someone with a warm personality, a passion for guest interaction, and the confidence to deliver exceptional dining experiences that make every visit memorable.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

Greeting guests warmly, presenting menus, and offering recommendations based on guest preferences.

Taking food and beverage orders accurately and efficiently while ensuring all special requests are communicated properly to the kitchen and bar.

Serving food and drinks promptly, following service standards and maintaining the highest level of professionalism.

Checking in with guests throughout their dining experience and ensuring satisfaction with meals and service.

Handling payments, bills, and cashiering tasks according to hotel procedures.

Maintaining cleanliness of the dining area, tables, and service stations to ensure a welcoming environment.

Setting up dining areas, replenishing cutlery, napkins, and equipment for smooth service operations.

Coordinating with the kitchen, bar, and hostess team to ensure seamless guest flow.

Addressing guest concerns politely and promptly, escalating issues when necessary.

Ensuring compliance with hygiene, safety, and sanitation standards at all times.

What we need from you

High school diploma or equivalent; formal hospitality training is a plus.

Previous experience in a similar role, preferably in a hotel or high-end restaurant.

Strong communication and customer service skills.

A friendly, outgoing personality with a passion for creating memorable moments for guests.

Ability to work under pressure in a fast-paced dining environment.

Basic knowledge of food and beverage service standards.

Must speak fluent English; additional languages may be preferred.

Flexibility to work varied shifts, weekends, and holidays.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.