Counter Agent

•Greet customer upon arrival

•Establish eye contact with the customer with fully understand customer requirements (Rental / Lease)

•Collect all relative information of the customer (Company / Individual) and all documents required to process the sale.

•Fully adhere to Al Mulla Rental standard operating procedure (SOP) in relation to Rental / Lease / Corporate or individual customer or Visitors / Vehicle delivery / Service /Damages & Accidents.

•Opening / Closing of Contracts. Ensure all documentation duly completed and correct rates are applied and to make sure that customer fully understands the terms and conditions.

•In case of service, check the service type, arrange for replacement clean car, moving vehicles to garages and follow up on repairs and give back the original car to customer

•Follow up with customers on payments.

•Gather information and feedback from clients about their needs and comments and report the same to management.

•Ensure that the counter is kept neat and organized, housekeeping is observed and personnel appearance is well maintained (dress code).

Education Degree

: Diploma

Major

: Any

Years of Experience

: 2 - 3 Years

Field of Experience

: Customer service in an automobile industry

•Good Communication Skill

•Proficient computer skills

•Proficient knowledge of Customer Service

Gender

: Any

Age

: Years

Preferred Language

: Arabic, English

Duty Shift / Timings

: One Shift / 08.00 am to 04.00 pm

Salary

: Attractive Salary

Other Benefits

: Based on company policy

Job Country

: Kuwait

Nationality

: Kuwait

Career Level

: Mid-Career