Patient Access Ambassador

21 hours ago

Şabāḩ as Sālim, Mubārak al Kabīr, Kuwait Taiba Hospital Full time 15,000 - 30,000 per year
Job Title: Patient Access AmbassadorJob Code: PAA-001Grade: A4
Department: Patient Access Services
Your Impact
  • ≥ 95 % first-contact satisfaction rate
  • 100 % accuracy in registration & insurance verification
  • ≥ 90 % of inquiries resolved at first contact
What you will do
  • Patient Registration: Collect/verify Civil ID, insurance, and medical data; ensure accurate system entry.
  • Insurance Verification: Confirm coverage, expiry, and benefits; secure pre-authorizations as needed.
  • Appointment Scheduling: Book, reschedule, and confirm visits; update daily schedule changes.
  • Customer Service: Greet patients warmly; address questions and resolve concerns promptly.
  • Communication & Coordination: Handle contact-center inquiries; liaise with clinical/admin teams for smooth journeys.
  • Administrative Support: Maintain records, assist billing/financial closing, uphold reception-area standards.
  • Compliance & Confidentiality: Ensure regulatory compliance and protect patient data privacy.
How success is measured
  • Zero patient-confidentiality breaches
  • Service standards met or exceeded
  • Timely, error-free registration & scheduling
  • Consistent data-entry accuracy
  • Positive feedback on professional grooming & communication
You will thrive here if you have…
  • Associate's degree in Business Administration or related (University degree preferred)
  • 1–3 years in patient services, hospitality, aviation, or telecom front-line roles
  • Fluent in English & Arabic (spoken & written)
  • Tech-savvy: CRM, HIS, and MS Office proficiency
  • High emotional intelligence and service orientation under pressure
  • Professional grooming with excellent interpersonal skills
Competencies we value
  • Communication - Clear, courteous, effective interactions
  • Client Focus - Anticipating and meeting patient needs
  • Adaptability - Flexibility in a dynamic environment
  • Teamwork - Cooperative, supportive collaboration
  • Initiative - Proactive problem-solving and suggestions

Ready to bring premium hospitality to healthcare?

Apply now and become the face of genuine care at Taiba Hospital.