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Implementation Quality Assurance Specialist

3 weeks ago

Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Job Overview

HealthCare Dynamics Gen. Trading Company W.L.L is seeking a highly skilled Implementation Testing Engineer to join our dynamic team. As an Implementation Testing Engineer, you will play a crucial role in ensuring the successful implementation and testing of our software solutions.

Responsibilities:

  1. Project Planning and Coordination: Participate in project planning and provide input on testing requirements, risks, and timelines.
  2. Test Documentation and Planning: Create and maintain test documentation, including test plans, test cases, and test reports.
  3. Software Product Knowledge: Develop and maintain a strong understanding of the software product and its functionality, including customization and integration according to the final signed and baselined scope with the customer.
  4. Collaboration and Stakeholder Management: Collaborate with project stakeholders, including developers, implementation team, project managers, and business analysts, to identify and document test cases.
  5. Test Execution and Defect Management: Develop and execute test plans and test cases to ensure software products meet the requirements and needs of end-users. Execute test cases, track and report defects, and work with development teams to ensure timely resolution of defects.
  6. Customer-Facing Activities: Conduct end-to-end testing for customer software/solutions submitted to the customer based on project signed scope and customer profile. Conduct full setup certification and assurance of readiness before the customer's team engages in the solution testing and acceptance, covering all exceptional test cases identified during the requirements detailing workshop with the customer.
  7. Testing Phase Management: Manage the entire testing phase with the customer's SIT and UAT team members, attend to queries and clarifications, report and track on customer-reported issues, bugs, or CRs, and align it with PO, SID team, and PM.
  8. Status Tracking and Reporting: Ensure proper tracking and reporting on daily/weekly status during the testing phase, aligned with the PM and PO for reflecting in the weekly reporting to the customer.
  9. Customer Support and Guidance: Monitor, assist, and support customers during test case execution, defects tracking, and internal reporting, following up with the development team.
  10. Bug Resolution and Deployment: Conduct necessary testing and verification on all resolved bugs prior to submission in the customer release. Conduct post-release update deployment and run a sanity check to ensure the setup is ready for the customer team to resume testing with no new or reopened bugs or issues.
  11. Non-Functional Testing: Create and maintain, in coordination with the implementation team, the non-functional testing that covers performance, security, and penetration as well as technical testing (DR Drill, BCT, etc.).
  12. Quality Control and Improvement: Ensure that all testing activities are performed in accordance with established testing standards, methodologies, and procedures. Maintain and improve corporate quality controls and testing plans in alignment with the PMO and Group Operations team.
  13. Knowledge Sharing and Training: Coach and orient new implementation testers, preparing them to expand and join new countries and projects in the future.
  14. Additional Responsibilities: Perform any other duties related to the position as assigned by the concerned management.

Requirements:

  1. Web Functional Testing Experience: Strong experience in web functional testing covering requirement gathering and analysis, functional studies, estimations, test design, test planning, quality reviews, manual testing, automation testing, API testing, defect management, and reporting.
  2. Security Testing Tools: Experience in security testing tools is a plus.
  3. STLC and Test Process Knowledge: Knowledge of STLC and test process phases.
  4. Faults and Test Cases Priority: Knowledge and concepts in faults and test cases and scenarios priority.
  5. Banking Experience: Excellent banking experience with field practice on payments from both customer experience, operations, and end-to-end payment execution lifecycle.