Senior Solutions Architect Kuwait
3 days ago
Diyar United Company is a leading provider of innovative solutions in the Middle East. We are committed to delivering exceptional services and fostering growth through strategic partnerships.
Job Summary
We seek an experienced Technical Presales Engineer with expertise in managed services and IT infrastructure to join our dynamic team. This role involves collaborating closely with sales and technical teams to design and present tailored solutions that meet our clients' complex business needs. As a Senior Solutions Architect, you will play a crucial role in driving business growth through innovative solutions and exceptional client relationships.
Key Responsibilities:
- Client Engagement & Requirement Analysis
- Collaborate with sales teams to engage with prospective and existing clients to understand their business challenges and technical requirements related to managed services and IT infrastructure.
- Conduct thorough needs assessments and gap analyses to identify opportunities for solution offerings.
- Solution Design & Architecture
- Develop and design comprehensive, scalable, and cost-effective solutions encompassing SOC, NOC, Managed Workplace Services, and IT Infrastructure (including servers, storage, networking, and cloud services).
- Create detailed technical proposals, including architecture diagrams, solution descriptions, and implementation plans tailored to client needs.
- Technical Presentations & Demonstrations
- Deliver compelling and articulate technical presentations and demonstrations to clients, effectively communicating the value proposition and technical advantages of proposed solutions.
- Conduct workshops and technical deep-dive sessions to address specific client concerns and requirements.
- Proof of Concept (Po C) Development
- Lead the planning and execution of PoCs to validate solution effectiveness and demonstrate capabilities to clients.
- Coordinate with internal teams to ensure successful PoC outcomes and address any technical challenges.
- RFP/RFI Response Management
- Prepare comprehensive and accurate responses to RFPs and RFIs, showcasing the organization's capabilities and aligning solutions with client specifications.
- Collaborate with cross-functional teams to gather necessary information and ensure timely and high-quality submissions.
- Collaboration with Internal Teams
- Work closely with product management, service delivery, and engineering teams to stay updated on service offerings and ensure alignment between proposed solutions and operational capabilities.
- Provide feedback and insights from client interactions to inform product and service improvements.
- Industry & Technology Expertise
- Stay current with emerging trends, technologies, and best practices in managed services and IT infrastructure.
- Advise clients and internal teams on innovative solutions and strategic technology adoption.
- Training & Knowledge Sharing
- Conduct training sessions for sales and technical teams on new services, solutions, and technologies.
- Develop and maintain a repository of technical documentation, case studies, and reference architectures.
Required Skills and Qualifications:
- Experience:
- Experience in a technical presales or solutions engineering role focusing on managed services and IT infrastructure.
- Proven track record of designing and delivering complex technical solutions to enterprise clients.
- Technical Skills:
- Managed Services Expertise:
- Strong understanding of SOC operations, including security monitoring, threat intelligence, incident response, and compliance standards.
- Strong understanding of NOC functions, including network monitoring, performance optimization, and incident management.
- Experience with Managed Workplace Services such as desktop support, endpoint management, and service desk operations.
- IT Infrastructure Proficiency:
- Solid understanding of server architectures, storage solutions, networking protocols, and virtualization technologies.
- Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and hybrid cloud environments.
- Familiarity with infrastructure automation tools and frameworks (e.g., Ansible, Terraform).
- Security & Compliance:
- Knowledge of cybersecurity principles, frameworks (e.g., NIST, ISO 27001), and regulatory compliance requirements.
- Tools & Technologies:
- Familiarity with SIEM solutions (e.g., Splunk, QRadar), network monitoring tools (e.g., Solar Winds, Nagios), and endpoint management platforms.
- Familiarity with ITIL processes and service management tools (e.g., Service Now).
- Soft Skills:
- Communication:
- Excellent verbal and written communication skills with the ability to convey complex technical concepts clearly and persuasively to diverse audiences.
- Analytical Thinking:
- Strong problem-solving skills with the ability to analyze complex requirements and design effective solutions.
- Customer Focus:
- Demonstrated ability to build and maintain strong client relationships and a deep understanding of customer needs.
- Collaboration:
- Effective team player who can work seamlessly with cross-functional teams and stakeholders.
- Presentation Skills:
- Confident and engaging presenter capable of delivering impactful presentations and demonstrations.
- Communication:
- Managed Services Expertise:
The estimated salary for this role is KD 8,500 - 12,000 per month, depending on experience and qualifications.
Benefits:
Diyar United Company offers a competitive benefits package, including health insurance, retirement savings plan, and generous paid time off. We also provide opportunities for professional development and career growth within the company.
Others:
We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that only shortlisted candidates will be contacted for further consideration.
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