Dining Experience Manager
2 weeks ago
HealthCare Dynamics Gen. Trading Company W.L.L is seeking a skilled and experienced Dining Experience Manager to join our esteemed hospitality team in Kuwait.
Job Description:- Greeting Guests: Ensure timely seating of guests, creating a welcoming atmosphere and setting the tone for an exceptional dining experience.
- Reservation Management: Manage reservations efficiently, handle waitlists, and coordinate with staff to deliver seamless service.
- Dining Area Preparation: Ensure tables are properly set up, and the dining area is clean and tidy, maintaining high standards of professionalism.
Key Responsibilities:
- Guest Interactions: Provide menus, answer questions, make recommendations, and ensure prompt and courteous service.
- Team Collaboration: Work closely with servers, kitchen staff, and other team members to deliver exceptional guest experiences.
- Crisis Management: Handle guest complaints, resolve issues, and maintain a calm demeanor in stressful situations.
- Administrative Tasks: Assist with answering phones, taking orders, and completing other tasks as needed.
Requirements:
- Experience: Minimum 1 year experience in a similar role within the hospitality industry.
- Skillset: Strong communication and interpersonal skills, ability to multitask, knowledge of food safety practices, and conflict resolution skills.
- Professionalism: Detail-oriented, excellent time management skills, and ability to work under pressure.
- Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays.
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