Client Success Manager

4 days ago

Muḩāfazat al Jahrā, Kuwait 公畢 Full time
Drive Business Growth with Qlub's Operations Team

Qlub is revolutionizing the dining industry with innovative payment solutions that simplify transactions and enhance the customer experience. Our cutting-edge technology enables customers to pay quickly and easily, eliminating the need for app downloads. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, our comprehensive approach streamlines the entire payment process, making it faster and more convenient for both diners and restaurants.

We help restaurants excel by focusing on what they do best: providing exceptional dining experiences. By removing payment barriers, we increase table turnover and improve operational efficiency, resulting in higher profits. Features like analytics, instant tipping, and reviews, as well as automated accounting, enable restaurants to thrive in today's digital landscape.

Your Role:

As a key member of our operations team, you'll play a vital role in shaping the success of our business and making our product viral. You'll spend most of your time on the road to onboard and build strong relationships with leading restaurants.

This includes coordinating all necessary activities to bring a restaurant live onto our platform, delivering exceptional live training to waitstaff on the use of our product, and then supporting them during service. This hands-on experience will provide you with unique insights to define our operations strategy, build processes from scratch, create reports and dashboards to drive insights, set KPIs to measure our success, and more.

Key Responsibilities:

  • Create and maintain an onboarding schedule across your designated area/city and meet all deadlines
  • Provide high-quality training to merchants' staff on-site, via phone, and virtually

Requirements:

  • Relevant business degree
  • Fluent in English & Arabic is essential
  • Valid driving license and personal vehicle
  • 1-2 years of experience in similar client-facing roles
  • Hospitality experience (desired)
  • Proven communication/relationship building skills
  • The ability to be well organized, prioritize tasks effectively, and work towards tight deadlines
  • Proven analytical skills
  • Proficient in Excel and Google Sheets
  • Strong entrepreneurial spirit - you want to build something significant and have a measurable impact for your efforts;
  • You are self-motivated and have a result-oriented mindset, you hustle to get things done and proactively find ways to achieve your targets.

Why Choose Qlub?

  • You'll build Qlub's operations and client base from scratch and make a lasting impact on the organization and our customers
  • You'll develop critical problem-solving skills and operational excellence skills working closely with our Ops manager
  • You'll work across various functions and gain insights on sales, operations, and technology on a global scale
  • You'll be part of a dynamic, fast-paced environment where you can grow the business from an early-stage start-up into a global organization; Drive growth and evolution of new products and features;
  • You'll collaborate with highly motivated people passionate about enhancing the customer experience at table-service restaurants.

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