
Senior SAP DBM Solution Expert
1 week ago
Job Description:
Manager, IT Service SolutionsThis position is responsible for controlling the selection, implementation, and support of specific SAP Service modules using consulting skills, business knowledge, and SAP solution expertise.
Key Responsibilities:
- Develop annual plans to meet ASG IT strategic objectives and monitor their implementation.
- Measure achievements against budgets and objectives and take corrective measures as needed.
- Recommend SAP strategies that align with the Group's goals.
Operational Tasks:
- Oversee the implementation and support of SAP Service delivery modules to enhance clients' business functionality and technological performance.
- Design, configure, and test scenarios in various Service processes.
- Evaluate current business processes and technological scenarios and recommend or develop solutions to meet client needs.
- Ensure successful implementation of identified modules by providing functional expertise, guidance, and instruction on SAP products.
- Manage projects and SAP Business All-In-One implementations, including technical user documentation, implementation, and support.
- Monitor database structure, jobs, and standardization of code, along with complete documentation.
- Perform complex assignments, such as developing new or improved procedures.
- Prepare periodic and ad hoc reports detailing project implementation processes.
- Analyze and resolve escalated software problems and map client business requirements, processes, and objectives.
- Provide practical and cost-efficient solutions to meet project deadlines.
- Stay up-to-date with the latest technologies and best practices.
People Management:
- Set and agree on KPIs and objectives with team members.
- Conduct performance planning, appraisal, and development plans, and counsel employees on career progression opportunities.
- Recommend employee promotions, salary adjustments, disciplinary actions, and approve vacation and overtime requests.
- Identify staffing needs, participate in interviewing panels, and make hiring decisions.
- Maintain staff motivation by addressing grievances promptly and enforcing fair compliance with Group policies.
- Improve employee satisfaction and increase efficiency in manpower utilization.
Requirements:
- Bachelor's degree or equivalent with 10 years of experience and 2 years of managerial experience.
- Minimum 4 years of relevant SAP experience and 3 end-to-end SAP implementation experiences are required.
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