Senior SAP DBM Solution Expert

1 week ago


Kuwait City, Al Asimah ALSAYER Group Full time

Job Description:

Manager, IT Service Solutions

This position is responsible for controlling the selection, implementation, and support of specific SAP Service modules using consulting skills, business knowledge, and SAP solution expertise.

Key Responsibilities:

  • Develop annual plans to meet ASG IT strategic objectives and monitor their implementation.
  • Measure achievements against budgets and objectives and take corrective measures as needed.
  • Recommend SAP strategies that align with the Group's goals.

Operational Tasks:

  • Oversee the implementation and support of SAP Service delivery modules to enhance clients' business functionality and technological performance.
  • Design, configure, and test scenarios in various Service processes.
  • Evaluate current business processes and technological scenarios and recommend or develop solutions to meet client needs.
  • Ensure successful implementation of identified modules by providing functional expertise, guidance, and instruction on SAP products.
  • Manage projects and SAP Business All-In-One implementations, including technical user documentation, implementation, and support.
  • Monitor database structure, jobs, and standardization of code, along with complete documentation.
  • Perform complex assignments, such as developing new or improved procedures.
  • Prepare periodic and ad hoc reports detailing project implementation processes.
  • Analyze and resolve escalated software problems and map client business requirements, processes, and objectives.
  • Provide practical and cost-efficient solutions to meet project deadlines.
  • Stay up-to-date with the latest technologies and best practices.

People Management:

  • Set and agree on KPIs and objectives with team members.
  • Conduct performance planning, appraisal, and development plans, and counsel employees on career progression opportunities.
  • Recommend employee promotions, salary adjustments, disciplinary actions, and approve vacation and overtime requests.
  • Identify staffing needs, participate in interviewing panels, and make hiring decisions.
  • Maintain staff motivation by addressing grievances promptly and enforcing fair compliance with Group policies.
  • Improve employee satisfaction and increase efficiency in manpower utilization.

Requirements:

  • Bachelor's degree or equivalent with 10 years of experience and 2 years of managerial experience.
  • Minimum 4 years of relevant SAP experience and 3 end-to-end SAP implementation experiences are required.

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