Emergency Dispatch Operations Manager
2 weeks ago
About This Role
This position will oversee the daily operations of the communication center, ensuring personnel are fully certified and in accordance with the Do DI 6055.06 certification program. The role involves supervising Emergency Services Dispatch Leads and Emergency Services Dispatchers, as well as overseeing the training of new employees. Key responsibilities include developing internal Emergency Services weekly and monthly training and continuing organizational education for the work center, and providing Emergency Medical Dispatch Certification Class for new employees.
Responsibilities
The successful candidate will be responsible for:
- Supervising the processes of the communications center
- Recording data and updating relative databases and/or reports
- Supervising the Emergency Services Dispatcher and Emergency Services Dispatcher Lead
- Gathering data and conducting analysis to improve processes as required
- Overseeing the training of new employees
Qualifications
Applicants should possess a Bachelor's degree, preferably with a minimum of 5 years' experience as a Police, Fire, and/or Emergency Medical Services Call Center, 911 Communications Center. A demonstrated knowledge of communication center policies and procedures is essential. Excellent computer, interpersonal, oral, and written communication skills are required, as well as leadership skills working with subordinate personnel in forming teamwork, judgment, and ability to interface with a variety of customers.
Working Conditions and Physical Requirements
The role requires the ability to work in extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit and to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
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