Software Engineering Lead
5 days ago
About the Role
Viacomms Telecom KSCC seeks an experienced Senior CX Software Developer to join our team. In this role, you will design, develop, and maintain custom solutions within the Customer Experience platforms.
Responsibilities
- Develop and implement custom solutions using CX platforms.
- Enhance CX apps and widgets and integrate them with other systems using APIs and SDKs.
- Collaborate with cross-functional teams to integrate CX instances with other systems.
- Develop and maintain APIs to facilitate data flow between CX platforms and various applications.
- Implement automation rules and custom workflows to enhance customer support processes.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 5 Years experience as a Software Developer using REST APIs and SDKs.
- 5 Years experience with CX platforms (Genesys, Zendesk, Avaya AXP, etc.).
- Proficiency in configuring and customizing the CX platforms.
- Strong understanding of customer support processes and best practices.
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