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Business Operations Manager
2 weeks ago
The role of the Business Operations Manager is to oversee daily operations, ensuring adherence to brand standards. Key responsibilities include communicating branch targets, providing performance improvement guidance, and maintaining high standards in conduct, customer service, and business performance.
Key Responsibilities:- Develop and implement annual and long-term business plans, project key performance indicators (KPIs), formulate business cases, and estimate resource requirements. Analyze daily, weekly, and monthly shop KPIs, financial, and commercial reports to inform strategic decisions.
- Utilize an organizational development framework to identify unique growth requirements of the team. Establish and uphold customer service standards while overseeing a large customer service team.
- Implement brand retail standards and trade marketing activities to maintain an optimal store image and ensure health and safety. Oversee periodic and qualitative stock liquidation processes while managing expenses to maximize sales and profit.
- Conduct market studies and deliver crucial market insights and trend updates to the brand managers and merchandise team for monthly replenishment and seasonal collections. Ensure qualitative analysis of product and category performance.
- Manage and report on team performance, establishing appropriate performance objectives for direct reports and recognizing their achievements. Take necessary corrective action when needed to ensure both team and personal objectives are met.
