
Customer Experience Operations Manager
1 day ago
The United Service Organizations (USO) is a nonprofit organization that serves the U.S. military and their families by providing entertainment, care packages, and other forms of support. Our mission is to strengthen America's military service members by keeping them connected to family, home, and country throughout their time in uniform.
We are seeking a skilled Customer Experience Operations Manager to join our team at Camp Arifjan, Kuwait. As a key member of our operations team, you will be responsible for executing day-to-day center operations, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members.
Job Summary
This position is responsible for managing and delivering high-quality programs, events, and activities in locations surrounding the Center(s). You will engage with Center visitors, serve as a subject matter expert about its amenities, tours, classes, programs, and services, and troubleshoot to resolve issues. Additionally, you will help maintain Center operations within budget, monitor and maintain inventory, and accurately report on financial, operational, and statistical reports as requested.
Responsibilities
- Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming, and clean environment.
- Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use.
- Engage and interact with Center visitors, serving as a subject matter expert about its amenities, tours, classes, programs, and services, and troubleshoot to resolve issues.
- Help maintain Center operations within budget, monitoring and maintaining inventory, and accurately reporting on financial, operational, and statistical reports as requested.
Requirements
- High School Diploma or equivalent required.
- 2+ years work experience in event management, marketing, retail, customer service, recreation facility, or related role.
- Relevant experience in a non-profit, military, multicultural, and/or global organization preferred.
- Strong interpersonal, customer service, and problem-solving skills.
- Ability to interact with USO Leadership, the general public, and military audiences at various levels with integrity and professionalism.
- Proficiency using computers and electronics equipment.
- Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite.
Benefits
- Generous paid time off, including volunteer days and military leave.
- Comprehensive benefits package.
- Opportunities for training and education reimbursement.
- A fun and supportive work environment.
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