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Hotels Lead Customer Experience Team Member

3 weeks ago


Kuwait City, Al Asimah beBeeGuestExperience Full time
Hotel Front Desk Manager

This role is ideal for a hospitality professional who can deliver exceptional guest experiences and manage front office operations.

Key Responsibilities:
  1. Lead and develop a team of front desk employees to provide personalized service to guests.
  2. Engage with guests to build rapport and resolve any issues or complaints.
  3. Conduct regular inspections of the front office area to ensure it meets our high standards.
  4. Collaborate with other departments to drive revenue growth and implement cost-saving initiatives.
  5. Provide training and support to team members during emergency situations.
  6. Report directly to the Director of Rooms and contribute to the overall success of the hotel.
Requirements:
  1. Bachelor's degree in Hotel Management, Business Administration, or a related field.
  2. At least 3 years of experience in front office or guest services, including management experience.
  3. Fluent English language skills are essential; other languages are an asset.
What We Offer:

Our hotel provides a competitive salary, a range of benefits, and opportunities for career growth and development. We value diversity and inclusion and welcome applicants from all backgrounds.

We are committed to creating a positive work environment that supports the well-being of our employees. If you are passionate about delivering exceptional guest experiences and managing front office operations, we encourage you to apply for this exciting opportunity.