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Hotels Lead Customer Experience Team Member
3 weeks ago
This role is ideal for a hospitality professional who can deliver exceptional guest experiences and manage front office operations.
Key Responsibilities:- Lead and develop a team of front desk employees to provide personalized service to guests.
- Engage with guests to build rapport and resolve any issues or complaints.
- Conduct regular inspections of the front office area to ensure it meets our high standards.
- Collaborate with other departments to drive revenue growth and implement cost-saving initiatives.
- Provide training and support to team members during emergency situations.
- Report directly to the Director of Rooms and contribute to the overall success of the hotel.
- Bachelor's degree in Hotel Management, Business Administration, or a related field.
- At least 3 years of experience in front office or guest services, including management experience.
- Fluent English language skills are essential; other languages are an asset.
Our hotel provides a competitive salary, a range of benefits, and opportunities for career growth and development. We value diversity and inclusion and welcome applicants from all backgrounds.
We are committed to creating a positive work environment that supports the well-being of our employees. If you are passionate about delivering exceptional guest experiences and managing front office operations, we encourage you to apply for this exciting opportunity.