Retail Client Experience Lead

1 week ago


Kuwait City, Al Asimah beBee Careers Full time
Job Summary

The Retail Client Experience Lead is a critical role in driving business growth and enhancing the overall client experience. This individual will lead the welcoming team, coordinate boutique floor operations, and develop and implement operational processes to improve customer journey flow and enhance service levels.

The ideal candidate will possess natural leadership skills, a warm and welcoming personality, and excellent interpersonal skills. They must be able to adapt to a constantly changing environment, make effective decisions, and prioritize tasks to achieve objectives.

Key Responsibilities:

  • Lead the welcoming team to deliver exceptional client experiences.
  • Develop and implement operational processes to improve customer journey flow and enhance service levels.
  • Collaborate with sales teams to promote effective communication and teamwork.
  • Suggest ideas on operational gains in customer journey flow to improve efficiency and service level.

Requirements:

  • Strong leadership skills and ability to motivate teams.
  • Excellent interpersonal skills and ability to build strong relationships.
  • Attention to detail and analytical thinking.
  • Ability to multitask and prioritize tasks effectively.
  • Fluency in English, with Arabic and French being an advantage.


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