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CX Technical Lead

1 week ago

Kuwait City, Al Asimah Viacomms Telecom KSCC Full time
About the Role

We are looking for a skilled Sr. Software Developer to design, develop, and maintain custom solutions within our Customer Experience platforms.

Key Responsibilities
  • Design, develop, and maintain custom solutions using CX platforms including Genesys, Zendesk Sunshine, and Avaya AXP.
  • Create and enhance CX apps and widgets, integrating them with other systems via APIs and SDKs.
  • Collaborate with cross-functional teams to integrate CX instances with other systems ensuring seamless data flow.
  • Develop and maintain APIs to facilitate data exchange between CX platforms and various applications.
Requirements and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5 years of experience as a Software Developer utilizing REST APIs and SDKs.
  • 5 years of experience with CX platforms (Genesys, Zendesk, Avaya AXP, etc.).
  • Proficiency in configuring and customizing CX platforms.