Critical Incident Manager
1 week ago
About Our Company
">We are a leading provider of emergency response services, dedicated to delivering high-quality support to communities in need. Our team of experienced professionals is committed to excellence in every aspect of our work, from dispatch operations to emergency medical services.
Job Description
This role is a key part of our emergency response team, responsible for receiving and managing requests for emergency services responses. The successful candidate will possess excellent communication skills, the ability to remain calm under pressure, and a strong commitment to public service.
Responsibilities
- Function as a call-taker telecommunicator, receiving and managing requests for emergency services responses.
- Dispatch emergency personnel to situations requiring critical response, utilizing knowledge of local geography and traffic patterns to ensure efficient response times.
- Provide medical pre-arrival instructions to callers, using expertise in emergency medical procedures to improve patient outcomes.
- Verify assignment locations with emergency personnel, ensuring accurate and timely response to emergencies.
Qualifications
- High school diploma or equivalent required; one-year related experience may be substituted for one year of education.
- CAC eligibility and/or ability to obtain a Common Access Card (CAC) mandatory.
- U.S. citizenship and active Secret Clearance required.
- International Fire Service Accreditation Congress (IFSAC) or Proboard Hazmat Materials Awareness certification preferred.
- American Heart Association CPR certification and Emergency Medical Dispatch (EMD) Certification within 30 days from hire date.
- Excellent communication and interpersonal skills, with ability to work effectively in high-pressure situations.
- Strong analytical and problem-solving skills, with ability to prioritize tasks and manage multiple responsibilities.
Benefits
- Ongoing training and professional development opportunities.
- Competitive salary and benefits package.
- Opportunities for career advancement and growth.
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