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Efficiency Specialist

2 weeks ago


Kuwait City, Al Asimah Ajar Full time

Ajar Online Overview

We are a fast-growing startup that provides a mobile cloud service for the real estate market in the MENA region. Our goal is to make life easier and rewarding for both landlords and tenants through our online rent payment & collection solution as well as property management solution.

Job Role

The Operations Manager will play a critical role in driving our growth and expansion in Kuwait. The successful candidate will have a proven track record of improving operational efficiency, implementing workflow automation, and leveraging AI tools to enhance productivity.

Main Responsibilities

  • Develop and implement process improvements to increase efficiency and productivity.
  • Leverage AI tools and automation technologies to streamline repetitive tasks and optimize support workflows.
  • Lead the exploration and implementation of AI and automation technologies to reduce manual effort and enhance speed.
  • Manage cross-functional communication and project coordination with all internal stakeholders.
  • Collaborate with Product and Engineering teams to improve internal systems and diagnose bugs.

Requirements

  • Bachelors or Master's degree in any discipline.
  • 3+ years of experience in operations or a similar leadership role.
  • Proven ability to identify gaps and implement workflow automation and AI tools.
  • Strong understanding of economic, legal, and regulatory factors around e-payments services.
  • Strong experience with Analytics, Dashboards, and Spreadsheets.
  • Strong organizational, problem-solving, and decision-making skills.
  • Excellent interpersonal and communication abilities.
  • Proven experience in managing teams and optimizing workflows.
  • Proficiency in tools such as Excel, ERP systems, or project management software.

Skills

  • Innovative and entrepreneurial approach with a passion to succeed and overcome all obstacles.
  • Strong analytical and troubleshooting skills to assess impact and drive collaborative resolution in a swift manner.
  • Highly organised with the ability to work under high-pressure situations.
  • Ability to manage multiple tasks against tight deadlines.
  • Demonstrated leadership and coaching skills.
  • Excellent risk management skills.
  • Great communication across various levels of organization, cross-functional teams, and external stakeholders.
  • Fluent in Arabic & English.