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Customer Experience Specialist
2 weeks ago
We are expanding our customer support team and looking for a highly skilled Customer Experience Specialist to join us in Kuwait City at eNet.
This is a full-time on-site role as a Customer Support Officer where you will be responsible for providing exceptional customer experiences through various channels.
Responsibilities- Utilize systems and tools to deliver high-quality customer interactions.
- Handle customer calls, emails, complaints, and inquiries with professionalism and resolve customer issues promptly.
- Ensure seamless communication and reporting with all departments (IT, Finance, Operation, Maintenance).
- Process payments accurately and report any issues to the concerned department.
Requirements:
- Bachelor's Degree in a relevant field or equivalent practical experience.
- Excellent communication skills in English and Arabic languages, both written and verbal.
- Ability to work effectively in a fast-paced environment with a focus on achieving performance metrics.
- Minimum 2-year experience in customer service or customer-facing roles.
- Experience working with ticketing and customer management systems.
- Strong problem-solving skills and ability to think analytically and creatively.
- Ability to work well in a team environment.
- Ability to develop a good understanding of the company's products and services.
- Maintain knowledge of all company services.
Benefits include a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
