Freight Forwarding Operations Manager

17 hours ago


Kuwait City, Al Asimah Alghanim Industries Full time

The ideal candidate for this role will have a proven track record of managing freight forwarding operations, with a strong focus on customer satisfaction and operational efficiency.

As Freight Forwarding Operations Manager at Alghanim Industries, you will be responsible for guiding the team in day-to-day operations, ensuring that all queries related to sea, air, and overland freight are handled efficiently and effectively.

You will coordinate with overseas agents, shipping lines, airlines, and customs clearance teams to arrange required services and ensure smooth execution of jobs. Additionally, you will assist in raising the standards of organizational operations and provide cost-effective services to customers.

Key Responsibilities:

  • Guide the team on day-to-day operations requirements
  • Update respective customers with shipment status reports on a weekly basis or whenever required
  • Co-ordinate with stakeholders to resolve any operation issues
  • Co-ordinate with vendors to ensure customer requirements are fulfilled in a timely manner
  • Coordinate with the operation team to assure day-to-day execution of jobs
  • Maintain reporting to line manager with ongoing jobs and recommend solutions to streamline operations
  • Register new clients in CW1 and update all information about their orders

Requirements:

  • Minimum qualification of 'bachelor's degree' with proven work experience in the same position
  • 3 plus years of experience in a relevant role
  • Proficient in using Microsoft Office applications including Word, Power Point, Excel, Outlook, and ERP systems
  • Interest and experience in interacting with all levels and departments
  • Well versed with freight forwarding operations of air, sea, and all land routes and borders to GCC and relevant areas and business terminologies and procedures
  • Strong organizational skills, detail-oriented and the ability to handle multiple priorities

We offer a competitive salary of approximately 6,000 - 8,000 KWD per month, depending on experience and qualifications. Valid Kuwait Driving License is considered an additional skill.



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