Food and Beverage Operations Manager
4 weeks ago
Are you a passionate foodie looking to take your career to the next level? As a Food and Beverage Manager at Mövenpick Hotels & Resorts, you will have the opportunity to lead a team of professionals in delivering exceptional guest experiences.
Key Responsibilities:
Provide positive leadership to all team members within the Food and Beverage Department
Act as a contributing member within the hotel's management team
Demonstrate a commitment to personal guest service excellence
Ensure that guest and colleague concerns are resolved in a professional and timely manner
Review industry trends and competition for new and innovative product and service opportunities
Develop and implement effective recruitment, selection, training, and performance management strategies for all positions within the department
Develop and update job descriptions, job task checklists, training manuals, systems, and procedures for all positions
Develop a strong team through consistently effective leadership, operations, and succession planning
Coach and mentor leaders and colleagues to exceed guest expectations
Establish effective goals, measurements, and action plans for the department
Ensure that standards of quality and procedures are understood and implemented
Support the General Manager in ensuring professional development opportunities
Ensure high standards of professional conduct and ethics
Create programs to drive revenues in the outlets
Manage social media content on behalf of the outlets
Ensure the outlets are reviewing upcoming business volumes
Participate in the budget process for your respective F&B outlets
Review and revise outlet and room service menus
Ensure all corporate programming is in place
Requirements:
Service-focused personality is essential, and previous leadership experience is required
Proven ability to build and maintain good relationships with all stakeholders
Communicate thoughts, actions, and opportunities clearly with strong networking skills
Ability to lead by example and set the scene for high performance
3-4 years of F&B management experience in 5-star hotels
Working knowledge of In-Room Dining, Serving, and Bartending is an asset
Excellent communication and organizational skills
Highly motivated, organized, goal-oriented, and results-driven individual who thrives under pressure
Proven ability to effectively lead, motivate, and develop a team
Communication skills in Thai, English, and effective people management and interpersonal skills
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