Strategic Retail Operations Director

19 hours ago


Kuwait City, Al Asimah Trafalgar Full time
Job Description

Trafalgar is seeking a highly experienced Retail Operations Director to lead our luxury retail business in the region. As a key member of our management team, you will be responsible for driving business growth, improving operational efficiency, and ensuring exceptional customer experiences.

About the Role
- Develop and implement strategic plans to drive business growth and expansion
- Lead cross-functional teams to improve operational efficiency, productivity, and customer satisfaction
- Collaborate with senior leaders to align business objectives and strategies
- Analyze financial data, identify areas for improvement, and develop recommendations
- Foster strong relationships with vendors, suppliers, and business partners
- Stay up-to-date with industry trends, market developments, and competitor analysis

Key Responsibilities
  1. - Provide strategic guidance on product marketing, pricing, and sales promotions
    - Direct and manage the activities of non-merchandising departments such as advertising and purchasing
    - Maintain point-of-sale requirements, including inventory management, stock control, and order fulfillment
    - Oversee the negotiation and securing of prime locations, leases, and contract agreements with malls and vendors
    - Collaborate with local suppliers to acquire resources and services
    - Network effectively with clients, developing strong professional relationships and identifying new business opportunities
    - Ensure compliance with organizational policies, regulatory protocols, and SLA standards

Requirements

A highly experienced Retail Operations Director with a proven track record of driving business growth, improving operational efficiency, and delivering exceptional customer experiences. You will have:

  • - A college or university graduate degree in Business Administration or related field
    - At least 5-8 years' experience in increasingly responsible management positions within similar roles in the luxury retail market
    - Strong analytical and problem-solving skills, with the ability to work autonomously and collaboratively
    - Excellent communication, leadership, and interpersonal skills
    - Proficiency in MS Office packages, including Word, Excel, PowerPoint, and email etiquette

What We Offer

We offer a competitive salary package, comprehensive benefits, and opportunities for professional growth and development.

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