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Network Architect
11 hours ago
Job Overview
We are seeking an experienced Telecommunications Engineer to join our team at Vectrus. In this role, you will be responsible for designing, implementing, and maintaining voice over internet protocol (VoIP) systems in medium to large environments.
This position requires strong technical expertise in call and video routing, optimization, call and video flow technology, customer service, and QoS as referenced to DoD practices. You must also be able to work under intense pressure and varying situational environments to provide customers voice and video call services without interruption.
Responsibilities
- Implement new, existing, and future VoIP technologies utilizing industry best practices.
- Manage and maintain Tier 1 Cisco Call Managers, Presence, Unity servers, Session Boarder Controllers (SBC), Session Management Edition (SME), and additional equipment on all networks.
- Collaborate with the Network Operations Centers (NOC) to ensure that VoIP traffic does not interfere with or hinder network data traffic.
- Provide expert technical support for existing and expanding Voice & Video networks, services, system upgrades, and equipment purchases to the customer.
- Monitor and identify capacity, quality, and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.
- Perform regular system maintenance in support of IAVA vulnerabilities and CCRI compliance.
- Ensure that all managed technologies are compliant with current DISA Security Technical Implementation Guides (STIGs).
- Create and track network issues/requests using the ServiceNow ticketing system.
- Create, update, and maintain detailed network diagrams.
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