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Delivery Network Performance Specialist

2 weeks ago

Kuwait City, Al Asimah beBee Careers Full time

Are you a passionate trainer looking to make a meaningful impact in the delivery industry?

Last Mile Operations Trainer Role

We are seeking an experienced Last Mile Operations Trainer to join our team. As a key member of our operations department, you will play a critical role in shaping the efficiency, safety, and customer service standards of our delivery network.

About the Job:

  • Deliver structured training programs to both new and existing delivery riders.
  • Train riders on the use of delivery applications, routing systems, and standard operating procedures (SOPs).
  • Educate riders on road safety, traffic laws, and proper goods handling.
  • Ensure riders understand and follow customer service protocols.
  • Conduct regular refresher training to boost rider performance and compliance.
  • Evaluate training outcomes through assessments and field ride-alongs.
  • Monitor on-ground rider performance and provide actionable feedback and coaching.
  • Support the onboarding, documentation, and orientation process for new riders.
  • Maintain accurate training attendance records and performance data.
  • Collaborate with operations, HR, and safety teams to continuously improve delivery efficiency and rider performance.

Key Qualifications:

  • Proven experience as a trainer or in last-mile delivery or logistics operations.
  • Strong knowledge of delivery procedures, safety practices, and customer service expectations.
  • Excellent communication and interpersonal skills to engage with diverse rider groups.
  • Ability to coach, mentor, and motivate individuals effectively.
  • Familiarity with mobile delivery applications and basic troubleshooting.
  • Good command of local language(s) and/or English.
  • Strong organizational skills and attention to detail for record-keeping and follow-up.

What We Offer:

  • A dynamic and collaborative work environment that values creativity and teamwork.
  • Ongoing opportunities for professional growth and development.

Contact Information:

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