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Automation Support Department Manager

3 weeks ago

Kuwait City, Al Asimah Vectrus Full time

This position requires a highly experienced IT professional to manage the Automation Support Department. The ideal candidate will have excellent communication skills, technical expertise, and leadership abilities.

Key Responsibilities
  • Manage Help Desk operations, ensuring timely and effective issue resolution.
  • Supervise a team of Systems Support Specialists, Seniors, and Computer Service Associate personnel.
  • Coordinate referrals to appropriate technical, professional, or service personnel for service, repairs, training, and follow-up.
  • Perform question/problem diagnosis and guide users through step-by-step solutions in a service center environment.
  • Maintain a valid Secret clearance and comply with all relevant regulations and policies.