Airport Operations Manager
15 hours ago
Job Overview
We are seeking an experienced Airport Services Duty Supervisor to join our team at Qatar Airways Ground Services in Kuwait. As a key member of our operations team, you will be responsible for supervising a team to deliver exceptional customer service and ensuring the smooth operation of airport services.
About the Role
In this exciting opportunity, you will report directly to the Duty Officer and be responsible for supervising your team to achieve on-time flight closure and passenger boarding. You will also provide support to the Airport Services Manager as needed and display excellent skills to deal with flight delays, disruptions, denied boarding, and other challenges.
Key Responsibilities
- Act as station coordinator in liaison with the ground handling agent and QR.
- Ensure the progress towards on-time flight closure and passenger boarding by supervising the airport team in achieving on-time performance.
- Plan efficient duty allocations of manpower during duty periods for Customer Service Agents.
- Provide support to the Airport Services Duty Officer in case of flight disruptions, misconnections, and other passenger-related disruptions.
- Perform the aircraft turnaround check (ATC) duty as assigned by the Airport Services Manager to ensure safe operation of QR ground ramp product.
- Generate various reports and keep the workplace neat and tidy while offering support to the Airport Services Manager.
- Primary contact for all agents who may need assistance with questions, problems, or discrepancies.
- Ensure compliance with all relevant safety, security, quality, and environmental management policies, procedures, and controls across the operations.
Requirements and Qualifications
To be successful in this role, you will have:
- A relevant College or University qualification.
- Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
- Excellent communication skills with fluency in English language.
- Knowledge of Weight and Balance, Ramp handling, and Dangerous Goods Regulations.
- Able to perform duties under pressure while maintaining the highest levels of customer service standards.
- Good understanding of conditions of carriage, International Civil Aviation Safety, and Security procedures.
- Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations, and ramp handling.
- High level of computer literacy.
- Excellent customer focus and service delivery.
Company Overview
At Qatar Airways Group, we are a global community that strives for spectacular growth and determination. Our story started with four aircraft, and today, we deliver excellence across 12 different businesses coming together as one. We believe in creating unique experiences for our customers and innovating behind the scenes. Whether you're part of our operational team or working behind the scenes, every person contributes to our proud story.
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