Automotive Service Specialist

15 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Job Description

The role of the Service Advisor at HealthCare Dynamics Gen. Trading Company W.L.L is a vital one, requiring an individual with excellent interpersonal and communication skills to provide professional service to customers.

Key Responsibilities

Our ideal candidate will be responsible for:

  1. Receiving and greeting customers, understanding their vehicle concerns and advising on service and repair needs;
  2. Carrying out visual inspections to advise on required work, using manufacturer's recommendations for additional work, agreeing on the work scope, and obtaining cost and time agreements;
  3. Using available menu pricing for routine jobs, validating customer details, and updating records in our system;
  4. Maintaining regular contact with customers to keep them informed about the progress of their vehicles;
  5. Informing customers when their vehicle is ready, providing job details and costs over the phone, delivering the vehicle upon customer arrival with full details of completed jobs, and informing customers of any unattended complaints and reasons;
  6. Establishing healthy and profitable relationships by proactively communicating and following up with existing and prospective customers regarding their cars' performance and any required service attention.

Requirements

We are looking for a university graduate or diploma holder in automobile engineering with relevant working experience of 5 years in the automotive service industry. Excellent communication skills in English are essential, with Arabic being an advantage. Knowledge of Microsoft Office applications is also required.



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