Luxury Retail Associate

15 hours ago


Kuwait City, Al Asimah Al Tayer Group Full time
Fashion Expertise Wanted

We're looking for a skilled and passionate Customer Experience Specialist to join our luxury retail team at Alaia, The Avenues Mall.

About the Position

In this role, you'll have the opportunity to develop your skills in customer service, fashion, and sales while working with a world-class brand.

Key Responsibilities
  • Provide exceptional customer service, identifying customer needs and making informed product recommendations.
  • Maintain high-quality service standards, building relationships with key customers and driving sales growth.
  • Stay up-to-date with the latest fashion trends, product knowledge, and in-store promotions to drive sales and enhance customer experience.
  • Ensure seamless transactions, receiving cash or payment from customers and issuing receipts in a professional and courteous manner.
  • Manage customer complaints, escalating to management if necessary, and maintain a positive shopping environment that fosters customer loyalty.
  • Maintain clean and organized store displays, fitting rooms, and stock areas, adhering to company standards.
  • Monitor stock levels, informing the store manager of depleting stocks to ensure timely replenishment.
  • Comply with company policies and procedures, promoting a safe and healthy shopping environment.
  • Build and manage the customer database, accurately entering customer details on the POS system.
  • Contribute to minimizing stock loss, being vigilant on sales floor and fitting room areas.


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