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Service Operations Coordinator

2 weeks ago

Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Job Overview

The Service Operations Coordinator will be a key member of our Business Support Services team, supporting a wide range of service lines. This role offers the opportunity to gain exposure to new skills and progress your career.

The Opportunity

You will work directly with high-level client-serving professionals to drive project management and engagement coordination for EY's key account client-serving teams. Your responsibilities will include managing budgets and expenses, stakeholder expectations, project plans, communications, and providing status updates as needed.

Your Key Responsibilities:
  • Balance your time between project management and analytics.
  • Audit and manage budgets and expenses, along with compliance and due diligence.
  • Manage stakeholder expectations, project plans, and communications.
  • Gain a strong knowledge of the service line and engagement, EY's structure, key personnel, and EY's policies/procedures.
  • Act as the knowledge manager for the engagement team, managing internal databases and/or portals designed to facilitate global team communications and coordination of go-to-market strategy.
  • Take complete ownership of engagement economics (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets), proactively collaborating with relevant team members to resolve any issues that arise.
  • Collaborate with the account team, business development, and resource management teams to achieve team goals.


What We Look For
We're most interested in people with big ideas who aren't afraid to voice them. You'll need a proactive approach to work and the curiosity to seek out new challenges without being pushed.