Support Agent

18 hours ago


Kuwait City, Al Asimah Nasco General Trading & Cont Full time

About the Position

This role offers an exciting opportunity to join our team at Nasco General Trading & Cont as a Customer Service Representative.

Key Responsibilities

  1. Provide top-notch customer service by managing and resolving customer inquiries in a timely and professional manner.

  2. Use effective communication skills to listen actively to customers, identify their needs, and deliver solutions or alternatives that meet their expectations.

  3. BUILD STRONG RELATIONSHIPS WITH CUSTOMERS BY TAKING THE EXTRA MILE TO UNDERSTAND THEIR CONCERNS AND PROVIDE PERSONALIZED SUPPORT.

  4. Maintain accurate and comprehensive records of all conversations in our call center database to ensure seamless follow-ups and quality control.

  5. Meet individual and team performance targets, including qualitative and quantitative metrics, to drive business growth and success.

  6. Identify opportunities to promote products or services to customers, while maintaining a focus on delivering exceptional customer service.

  7. Evaluate customer feedback to ensure responses align with established communication scripts, covering various customer-related issues.

  8. Escalate complex issues or complaints to supervisors for prompt resolution.

  9. Show adaptability by working during extended hours, including evenings, weekends, and holidays, as required.

Qualifications and Requirements

  1. Candidates must possess in-depth knowledge of customer relationship management (CRM) principles and customer service best practices.

  2. The ideal candidate will have strong phone and verbal communication skills, along with active listening abilities.

  3. Ability to multitask, prioritize tasks effectively, and manage time efficiently in a fast-paced environment is a must.

  4. Excellent interpersonal skills are required to facilitate seamless interactions with customers and colleagues.

  5. Teamwork and collaboration skills, when needed, are necessary to achieve common goals and objectives.

  6. Proficiency in data entry and typing skills is required to ensure accurate record-keeping and efficient workflow.

  7. A minimum of a high school diploma or equivalent qualification is required.

  8. At least two years of relevant work experience in a call center environment, with a proven track record of delivering exceptional customer service, is essential.

How to Apply

If you are a motivated and customer-focused individual looking for a new challenge, please submit your application to join our team at Nasco General Trading & Cont.



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