Cloud Customer Experience Manager

1 week ago


Kuwait City, Al Asimah beBee Careers Full time
About the Role

We are looking for a skilled Cloud Customer Experience Manager to join our customer success team. As a key member of our team, you will be responsible for developing and executing strategies to drive customer satisfaction and retention.

Key Responsibilities
  • Cross-Functional Collaboration: Collaborate with sales, field engineering, and support teams to develop and deliver engagement plans that fulfill customers' objectives.
  • Customer Relationship Building: Develop trust with assigned customers and provide them with the best possible experience navigating our cloud services.
  • Project Coordination: Elaborate and coordinate complex projects in interaction with developers, IT managers, and decision makers from various industries.
  • Growth Opportunity Identification: Identify growth opportunities or renewal risks in coordination with sales and develop strategies to address them.
Requirements
  • Experience: Minimum 5 years of work experience with a strong relation to IT and exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
  • Presentation Skills: Excellent presentation skills with the ability to guide a conversation about complex software.
  • Business Acumen: Strong business acumen and understanding of the cloud computing industry.
  • Communication Skills: Excellent communication skills with the ability to communicate effectively with customers, stakeholders, and cross-functional teams.


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