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Digital Transformation Specialist
15 hours ago
**About HealthCare Dynamics Gen. Trading Company W.L.L.**
We are a leading organization empowering customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services.
As a Customer Success Account Manager, you will be responsible for delivering post-sales support and ensuring customer success across the Microsoft and Partner ecosystem.
**Key Responsibilities**
- You will partner with key customer stakeholders to enable quality solution delivery and health using partnerships with other account team leaders.
- You will align objectives with the current Microsoft portfolio of work in the customer account and develop bookable programs of work.
- You will support the delivery of program planning, customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities.
**Requirements**
To be successful in this role, you should have:
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience
Preferred Qualifications
- 5+ years relevant work experience within customer industry
- Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365)
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
- Project Management Institute (PMI) or equivalent Project Management certification
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