![Future Careers Middle East](https://media.trabajo.org/img/noimg.jpg)
Leadership and Team Management Specialist
2 days ago
Future Careers Middle East is seeking a highly skilled Leadership and Team Management Specialist to oversee daily operations, lead a talented team, and drive the salon's success to new heights.
This individual will assist the Branch Manager in ensuring smooth workflows, excellent customer service, and adherence to company standards.
Key Responsibilities- Assist in managing daily branch operations to maintain efficiency and high-quality service.
- Monitor inventory levels and coordinate with the Branch Manager to manage stock replenishment.
- Ensure salon cleanliness and hygiene in compliance with company standards.
- Supervise and support salon staff during shifts, ensuring productivity and adherence to guidelines.
- Assist in staff scheduling to maintain optimal coverage and minimize downtime.
- Facilitate on-the-job training for new employees and ensure staff follow standard operating procedures.
- Ensure exceptional customer service is consistently delivered.
- Address and resolve customer inquiries or complaints promptly and professionally.
- Promote a welcoming and positive salon environment for both staff and clients.
- Support the Branch Manager in achieving branch sales targets by promoting services and products.
- Monitor daily sales performance and provide input for improvement strategies.
- Assist in preparing daily cash flow and inventory reports.
- Uphold and enforce company policies, procedures, and health & safety regulations.
- Conduct routine checks to ensure the branch adheres to cleanliness and hygiene standards.
- Support the implementation of new operational initiatives introduced by management.
- Experience: Minimum 2+ years in a supervisory role, preferably in the beauty, retail, or hospitality industry.
- Leadership: Strong ability to supervise and motivate teams.
- Customer Service: Excellent interpersonal and communication skills, with a customer-centric approach.
- Sales and Operations: Basic understanding of sales strategies and operational workflows.
- Technical Skills: Proficiency in salon management software and Microsoft Office Suite.
- Language: Bilingual (Arabic – English) preferred, with strong communication skills in both.
- Knowledge: Familiarity with industry trends and local market preferences is a plus.
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