Retail Store Supervisor

2 days ago


Kuwait City, Al Asimah Azadea Group Full time

**About the Role:**

The Azadea Group is a leading retail company with over 40 international franchise concepts across the Middle East and Africa. We are seeking a highly skilled Shop Manager to oversee store operations, ensure exceptional customer service, and maximize sales.

**Key Responsibilities:

  1. Detect and report on customer needs, market trends, and competitor activities impacting the region or market.
  2. Provide excellent customer service, foster loyalty, and enhance the customer experience.
  3. Manage inventory, maintenance, and ensure the shop's external appearance meets brand standards.
  4. Analyze sales performance, monitor top-selling items, and manage collection rotation.
  5. Prepare staff schedules based on sales targets, events, and operational needs.

**Requirements:**

  • Four to six years of experience in retail or a similar role.
  • Two years of experience in a managerial position.
  • Bachelor's degree in a related field.
  • Fluency in English and proficiency in MS Office.

**Behavioral Competencies:**

  • Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals.
  • Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
  • Decision Quality: Makes good and timely decisions that keep the organization moving forward.
  • Drives Results: Consistently achieves results, even under tough circumstances.
  • Develops Talent: Develops people to meet both their career goals and the organization's goals.


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