Software Engineer Position
13 hours ago
Looking for a challenging and rewarding career opportunity? Join Canonical's dynamic team as a Cloud Support Associate In this critical role, you will play a key part in driving technical support excellence, leveraging your expertise in Linux and cloud technologies to deliver outstanding results.
About the CompanyCanonical is a leading provider of open source software solutions, empowering businesses to innovate and thrive in today's fast-paced digital landscape. Our commitment to innovation, excellence, and customer satisfaction drives our success.
Job DescriptionThis is a remote role based in AMER, EMEA, or APAC time zones, allowing you to work from the comfort of your own home office. As a Cloud Support Associate, you will be responsible for providing technical support to employees, ensuring timely resolution of issues, and contributing to the growth and development of our products and services.
Key Responsibilities- Provide expert-level technical support via telephone, email, and web-based platforms.
- Act as an internal customer advocate, keeping them informed and updated on the status of their cases.
- Contribute new knowledge base articles and maintain existing ones, sharing valuable insights and lessons learned with colleagues and customers.
- Prioritize tasks effectively, focusing on the most critical and urgent matters first.
To succeed in this role, you will need:
- A bachelor's degree in a technical field, such as computer science, electrical engineering, or a related field.
- Experience with Linux troubleshooting, including collecting logs and stack traces, fine-tuning by editing configuration files.
- Strong knowledge of cloud computing concepts, including provisioning, monitoring, and orchestration.
- Programming fundamentals in any language, such as bash, Perl, Ruby, JavaScript, C++, or Go.
As a valued member of our team, you can expect:
- A competitive compensation package, reflecting your experience and performance.
- A generous personal learning and development budget, enabling you to stay up-to-date with industry trends and best practices.
- An annual holiday leave policy, ensuring you have time to relax and recharge.
- A comprehensive Employee Assistance Programme, supporting your well-being and mental health.
- The opportunity to travel to new locations, meeting colleagues and expanding your professional network.
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